Safety Bulletin – Product Recall – Whirlpool Washing Machines

Introduction

This safety bulletin highlights a new product recall in relation to washing machines manufactured by Whirlpool.

 

Issue

Fire risk due to overheating of the door lock mechanism during the washing process.

 

Action by the Office for Product Safety and Standards

Whirlpool UK Appliances Ltd are arranging a product recall in relation to approximately 500,000 Hotpoint and Indesit washing machines that they manufacture, following urgent action by the Office for Product Safety and Standards.

There is a risk that door locks of the affected machines could catch fire due to overheating during the washing process. Consumers are advised to unplug their machine, not use them and then register with Whirlpool for a replacement. Vulnerable consumers will be prioritised.

Under the recall, consumers will be entitled to free replacement, installation and removal of old machines.

Consumers can contact the Whirlpool helpline on 0800 316 1442 for more information or visit the Whirlpool website for a full list of affected machines.

 

There is also an online model checker where the model and serial number can be entered (found inside the door or on the back), however please note this is currently crashed:

https://washingmachinerecall.whirlpool.co.uk/

 

The BBC reports that around 20% of Hotpoint and Indesit washing machines manufactured since 2014 are affected and that there have been 95 related fires.

The Office for Product Safety and Standards (OPSS) Chief Executive Graham Russell commented:

‘’Whirlpool is recalling models of washing machines due to consumer safety concerns. They have advised consumers with affected models to unplug their machine until it is replaced. The Office for Product Safety and Standards will closely monitor Whirlpool to ensure the recall is carried out successfully.

Our priority is to keep consumers safe and we urge affected customers to unplug their washing machines, contact Whirlpool and follow its advice.’’

Whirlpool will be required to provide regular updates to OPSS on progress made in relation to the product recall.

 

Further Information

Please note there are still product safety notices in place covering a range of white goods which present a fire risk, including Beko and other Hotpoint products. Further information can be found at:

https://www.gov.uk/government/publications/household-appliances-recalled-due-to-fire-risk

 

BBC Article:

https://www.bbc.co.uk/news/business-50811686