Pontins Holiday Park breach Health & Safety with disastrous consequences

Consumer Complaints show Watchdog has slammed a Southport Holiday resort for serious health and safety breaches.

Pontins resort in Ainsdale was highlighted in a damning investigation on the BBC One show during the last week in May 2014 after a primary school child was left needing hospital treatment during his stay at the camp in 2013.

The Holiday park had been advertised as a ‘new and improved Pontins.’  Kieran Foster and his family booked a holiday to the Shore Road site.  Shortly after checking in as the family walked through the public car park, a small but heavy metal capacitor from a broken floodlight fell thirty feet directly onto Kieran’s head.  This caused an inch long gash across his scalp and blood to stream down his face.

Kieran’s mother Sam Foster told Watchdog: “…He clearly needed medical attention straight away.“

Sam’s calls to the Pontins helpline number that guests are told to use in case of an emergency were left unanswered.   The family rushed to Southport District General Hospital where Kieran’s head had to be stitched back together.

Following their hospital visit, Sam went to the manager of Pontins to inform him about the broken light as there was still some metal hanging off it and was assured that it would be seen to straight away.  This did not happen and the area hadn’t been sealed off.

Watchdog sent an undercover team to the Southport Pontins three months after The Foster’s stay to see if any changes had been made.  What they found was a damning scene of open and unguarded construction sites, mountains of rubbish and worst of all, an exposed highly flammable gas container.  All were accessible to guests and dumped just yards from one of the resort’s accommodation blocks.

Britannia Hotels, who own Pontins, stated: “We take all health and safety issues seriously and our refurbishment projects are all supervised by independent health and safety experts.  We maintain that out health and safety record is excellent.“


It is essential that Health and Safety policies are adhered to in order to endeavour to prevent potential hazards from causing harm.  Please contact us should you wish to speak with us to determine your compliance needs.