Workman not only provide property management services to major institutional investors, property companies and international corporations, but they have a nationwide team of over 60 staff in offices across the UK offering technical expertise with a commercial focus.
Workman LLP is the largest, independent, specialist commercial property management and building consultancy firm in the UK. With 500 staff across a nationwide network of offices, Workman have focused purely on these disciplines for 30 years which has been the foundation of the firm’s sustained, steady growth.
This case study details how our working relationship with Workman has developed throughout the 3 years we have been working together. Initially Workman was looking to add another consultancy to their panel of consultancies to carry out water risk assessments for the properties they manage across their UK portfolio. We were given a select number of water risk assessments as a trial and following our performance during the trial; we have been given an increasing number of water risk assessment instructions and now provide services nationwide, including all Workman high-risk water cooling tower risk assessments. We are now working with Workman to provide additional services, namely, asbestos management surveys, as well as health and safety and fire risk assessments.
As well as adhering to our general service delivery standards, our water safety consultants are available 24 hours a day in order to offer advice should problems be identified. Furthermore, any high priority issues are raised with the individual Property Managers whilst our consultants are still on site and also escalated to the client’s own Water Manager.
In addition, we attend regular client review meetings to go through any water safety issues, improvements or to provide additional advice to any property-specific matters.
Our Account Manager keeps in regular contact with the client Water Manager to ensure that any queries are answered promptly and that our service and advice is being delivered in line with established service level agreements.
The following service delivery standards are in place:
- Site visits to be arranged within 3 working days of acceptance of new business.
- Reports to be completed and issued within 10 working days.
- 24 – 7 hour support.
After completing a number water risk assessments we were able to identify a number of improvements, which we helped the client satisfactorily resolve, for example:
- Identification of dead legs.
- Temperatures within the hot and cold water systems.
- Insufficient evidence of training records.
- Lack of specific written monitoring schemes.
- Inaccurate schematic drawings of the water systems.
- Varying standards of record keeping for maintenance and monitoring tasks.
We have also rolled out new report generating software using iPads for consultants to produce reports more efficiently.
We are constantly improving our report format in order to make it as clear and simple for the client to read and understand.
Our three years of working alongside the client Property Managers has ensured that they are familiar and happy with the advice we provide and the way we operate.