Savills plc is a global real estate services provider listed on the London Stock Exchange. Savills have an international network of more than 500 offices and associates throughout the Americas, the UK, continental Europe, Asia Pacific, Africa and the Middle East.

Quantum Compliance began working with Savills in 2003, initially undertaking Health and Safety Risk Assessments. Quantum Compliance were awarded the contract to carry out Water Risk Assessments across their portfolio and in 2012. This involvement extended to carrying out Fire Risk Assessments. In 2014, we were awarded the Health and Safety Training contract, which involves the delivery of training courses from awareness courses to IOSH and NEBOSH accredited courses.

Service Delivery

Our approach to delivering Savills’ services is based upon:

  • Exceeding client expectations where possible
  • By ensuring customer care remains at the forefront of all client interactions
  • By holding bi-monthly internal review meetings with the team to ensure all activity is assessed, ideas on improvements proposed and site visit findings discussed

The following service delivery standards are in place:

  • Site visits to be arranged within 3 working days of acceptance of new business
  • Reports to be completed and issued within 10 working days
  • 24/7 support


Quantum Compliance delivered streamlined monitoring and reporting function to target resources based on risk. This was achieved by:

  • Negotiating with enforcement bodies to minimise formal enforcement, e.g. fire officer in relation to the adequacy of the means of escape within a large office.
  • Introducing a new compliance management platform: QCompliance
  • Rolling out new report generating software: iPad-compatible software for consultants (and clients) to produce reports more efficiently
  • Developing training programmes: Induction training and site training programmes were developed
  • Auditing third party advice: To ensure most pragmatic and cost effective
  • Contributing to improving health and safety culture
  • Avoiding unnecessary compliance: ‘Over the top advice’ was identified
  • Combining visit disciplines: This reduced cost and time by 50% e.g. undertaking combined fire and health and safety risk assessments